01 — We design
ZOLO Engineering
Concept and master plan, schematic and detailed design, architecture, utility networks, landscaping and construction works.
Kazakhstan
ZOLO GROUP master developer of tourism destinations
We develop tourism territories from strategy to launch and operations
- Strategy
- Design
- Delivery
- Launch
- Operation
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Group of companies
Group of companies
One contract — all competencies
02 — We manage
ZOLO Management
Launch and operational management of properties: service standards, team, KPIs, marketing, bringing them to sustainable economics.
03 — We develop
ZOLO Master Development
Territory strategies, tourism clusters, master plans for regions and national parks. Partnership for 1–45 years.
ZOLO can be engaged for a single stage or for the full cycle. The scope of work, deliverables, timelines, input data and areas of responsibility are fixed in the commercial proposal, the terms of reference and the contract. Branding and naming, investor search, equipment supply and design supervision are included only as a separately agreed scope.
Portfolio · ZOLO Engineering
Our projects
Thorough analysis. Creative vision. A result that exceeds expectations.
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- 01
Have a site or an idea but unsure what to build?
We analyse the site potential and develop the concept and the business model.
- 02
Need a facility designed for its site rather than a standard template?
We design architecture, utilities, landscape and layout as the image of the place.
- 03
Need to build without missed deadlines or lost quality?
We run construction under unified control of process, budget and schedule.
- 04
Need to fit out the property — equipment, SPA, pools?
We select, supply and install equipment, SPA and pool zones.
- 05
Want to raise efficiency or renew an existing facility?
We run redevelopment and modernisation, setting a new concept and service standards.
- 06
Need to scale up a region's infrastructure?
We create master plans, tourism clusters and territory development strategies.
Our approach · Experience economy
Experience engineering as a property asset
Bernd Schmitt described experience as five experience modules — Sense, Feel, Think, Act, Relate. We build them in not at the opening but at every engineering stage — the experience is designed together with the property.
Sense sensation
Feel feeling
Think thinking
Act action
Relate belonging
1
Concept and master plan
Site analysis, philosophy of place, business model
Meaning of place — the project's core ideaThink · thinking
2
Concept design
Architectural image and layout solutions
The image reads at first glanceSense · sensation
3
Detailed design
Structures, engineering, documentation
The property itself guides the guest along the routeThink · Act
4
Construction and installation
Control of quality, schedule and budget
Quality you can feel in the materials and detailsSense · Act
5
Property fit-out
Equipment, engineering systems, comfort zones
The guest is cared for down to the last detailFeel · feeling
6
Launch and management
Service, marketing, sustainable economics
A place you want to return toRelate · belonging
6 engineering steps · 5 experience modules · one experience economy
Assess site potential→
ZOLO Master Development
Two ways to build a destination
On the left — a territory assembled from ten separate contracts. On the right — a destination assembled into one line of responsibility. Switch it — and ten responsibilities converge into one.
Traditional approach
ZOLO approach
Toggle — 10 responsibilities converge into one line
- 10 contractors — 10 areas of responsibility, and none for the resultOne contract — one line of accountability for the result
- Teams that met for the first time on the construction siteA team seasoned over years: the experience concept first, concrete second
- The property is delivered but not alive: no flow, no team, no numbersA partner for 1–45 years: from master plan to peak profitability
Who benefits
Government
- One contracting party instead of dozens of contractors and separate tenders
- Tourist flow, tax base and employment — grow on plan
- ESG and cultural code are built into the scenario, not bolted on afterwards
Investor
- The asset arrives complete: concept, business plan, P&L
Business
- Ready traffic from the cluster anchors — no start in a desert
- A single ERP/CRM and shared marketing instead of scattered systems
- Lower CAPEX at launch thanks to shared infrastructure
Ecosystem
- A coherent experience scenario keeps the guest longer — higher spend
- A single service standard turns a visit into a return and LTV
- Authentic culture and nature — a price premium, not a discount
ZOLO Management · Case studies
We bring properties into profit
ActionsLaunch at 50% capacity, budgeting and monthly P&L, staff optimisation, rebranding and service standards.
ResultProfit was directed to expanding the infrastructure.
ActionsRestaurant launched in 2 months, a high-margin menu of 20–25 items, F&B integrated into the stay, staff built from scratch.
ResultThe restaurant opened on time and on budget, revenue per room grew through F&B, service is consistent.
ActionsExpanding the room stock through redesign, launching a restaurant, marketing of own venues, structuring the staff.
ResultA steady flow of guests.
ActionsFull audit, entry into a high-demand market, a stable staffing structure, budgeting.
ResultLaunched in time for the season, steady guest flow, profit directed to renovation and infrastructure.
ActionsTargeted rebranding without renovation, menu and cost rebuild, price adjustment, financial control.
ResultAll idle units brought into operation, margins up.
Full-cycle team
One team — from strategy to management
Architects, developers, analysts and managers — we take the project under one contract and carry it through to sustainable economics.
One contract — a single point of responsibility for the project.
Contacts
Let's discuss
your project
One contract for the entire cycle — from concept to management. Tell us about the site or the task: we will come back with an idea and the experience economics.